Frequently asked questions

Since your account is linked to your email address, it is not possible to modify this address. However, you may change your password at any time. Simply log in to your account and go to the "Profile Data" section (Refer to the previous question for more details).

Since 2014, Bogotá Auctions has contributed decisively to the structuring and professionalization of the secondary art market in Colombia. We have established standards for transparency, publication of results, and commercial efficiency that are now a national benchmark.

Our results speak for themselves, reflecting the strength of the public auction model:

• Active competition among buyers.
• Trust in the process.
• Ability to generate verifiable public valuation.
• Strengthening of the Colombian art market.

Once the auction has concluded, you will receive an email with a detailed report of the lots awarded to you, including payment instructions and guidelines for arranging collection or shipping. If you have any questions or specific requests regarding these matters, please reply directly to that email.

To arrange your shipment, please send us an email stating your request along with the destination address and the declared value (the amount for which the piece will be insured against damage or loss).

Our logistics team will provide you with a formal quote. Please note that this service carries an administrative surcharge of 15% on the freight cost. It is important to remember that transport is carried out at the buyer's own risk and expense; therefore, Bogotá Auctions is exempt from any liability regarding incidents that may occur during transit.

We offer several ways to participate in our auctions:

• In-Person (Floor Bidding): Participate directly by attending the auction at our physical headquarters.

• Online (Live Bidding): Connect to the auction in real-time through our website by following the path: Auctions → Current Auctions → Live Bidding. This requires you to be registered and logged in.

• Telephone (Telephone Bidding): A member of our team will call you minutes before your lot of interest comes up for auction to represent you in the salesroom, following your specific instructions.

• By Email (Absentee Bidding): Send us the maximum amount of your offer via email, and we will place bids on your behalf.

• Automatic (Written/Proxy Bidding): Through our website (under Auctions → Current Auctions → View Lots), you can enter the maximum amount you are willing to pay for a lot. The system will automatically bid for you during the auction, ensuring you stay in the lead without exceeding your limit if there are no other competing bidders.

We are at your disposal to resolve any doubts or inquiries. You may contact us by calling (+57) 301 271 1444 or by sending an email to info@bogotaauctions.com.

A delay in payment may occur if the lot is in a special situation (for example, pending an export permit) or if the buyer has not yet completed their payment. If you would like more detailed information regarding your payment status, please contact us at: +57 300 906 4533.

There are several ways to find out the outcome of your auctioned lot:

• Email Notification: Upon the conclusion of the auction, we will send you an email with the partial result. Once the post-auction sale period has ended, the final result will be sent.

• Live Tracking: You can follow the auction in real time via our online live stream.

• Website Inquiry: Results will be available on our website once the auction has concluded.

The transfer of pieces to our facilities can be carried out in three ways:

1. Direct Delivery: You may bring your items directly to our premises yourself.
2. Bogotá Auctions Service: We can arrange the transport of your lots. This service incurs an additional 10% fee over the shipping cost and requires prior written acceptance of the quote.
3. External Management: We can provide you with contact information for specialized courier companies so that you may coordinate the service directly with them.

Yes, a commission is applied. We will provide you with specific information regarding the commission rate once the valuation of the object has been completed.

It is very simple. Click the "Login" button in the top right corner of the website and select "Register". Complete the required fields and you're set. Our team will contact you or send an email to verify your information and activate your account.

We are Colombia’s leading auction house, specializing in modern and contemporary art, decorative arts, design, and rare books and documents.

While we recommend registering in advance to speed up the process, if you decide to attend on the day of the auction, you only need to present your ID at the reception desk. We will provide you with your bidding paddle and everything necessary to participate on the spot.

To deactivate your Bogotá Auctions account, please send an email to info@bogotaauctions.com requesting the closure. The relevant department will process your request accordingly.

We offer two options for the valuation of your items:

• Valuation for Consignment Purposes: If you seek an estimate with the intent to consign the piece for one of our auctions, the valuation is free of charge. To request this, please complete our SELL WITH US form: https://www.bogotaauctions.com/en/sell-with-us.

• Appraisal Without Consignment: If you require an appraisal only, without the intention of consigning the item for auction, there is a fee of 50 USD per piece. You must complete the SELL WITH US form, clearly stating that you only require a valuation.

  Note: For full collections or more than 10 items, the appraisal fee will be negotiated on a case-by-case basis.

Yes, you will receive an invoice for the acquired lot(s) within 3 business days following the purchase. This invoice will include a detailed breakdown of the lot(s), the buyer's premium, and the VAT applied to that premium. Please note that the invoice will not initially include the shipping cost or its administrative handling.
If you prefer to make a single/consolidated payment that includes both the lot and the shipping, please request this by replying directly to our email. Our administration team will then handle the combined billing for you.

If you have identified any shipping damage, please contact us as soon as possible to provide all the necessary details so that we may assist you. You can reach our logistics team by calling +57 300 906 4533 or by sending an email to logistica@bogotaauctions.com.

The "Current Bid" is the highest amount offered for a lot at any given moment, taking into account all bids received across all platforms.

We guarantee the authenticity of every piece through an exhaustive and rigorous due diligence process. This includes a detailed review of the provenance and the supporting expertise of independent specialists.

Payment for your lots will be made 30 days after the auction date, provided that Bogotá Auctions has received the full amount from the buyer. The settlement will be issued via bank transfer or check, as previously agreed upon with our administrative department and in accordance with the terms of your consignment agreement.

If your lot remains unsold during the auction, Bogotá Auctions provides a fifteen-day post-auction sale period, during which the piece will be offered at the starting price. If the piece remains unsold after this period, you may proceed to collect it.

You may send or deliver your item directly to our offices located at Calle 70 # 10a - 59.
Our reception hours for receiving items are Monday through Friday, from 10:00 a.m. to 6:00 p.m.

To ensure your valuation request is processed effectively, we ask that you send high-quality photographs (front, verso, and any inscriptions). If the number of items to be valued exceeds five (5), we would appreciate it if you could consolidate the images into a single PDF file.

No, a valid email address is required to create an account.

We are the leading platform in the country. We guarantee traceability, expert advice, and massive digital reach. Thanks to our hybrid model and presence on more than three international platforms, we maintain a sales rate of over 80%.

Capacity in our salesroom is limited. To secure your seat and attend in person, it is essential to book in advance. You may do so by calling +57 301 2711448 or by sending an email to info@bogotaauctions.com.

If you are experiencing difficulties bidding, it may be due to two primary reasons:

• New Users: If you are a new user, we are likely still in the process of verifying your information.
• Existing Users: If you are already registered, there may be an outstanding balance on your account.

In either case, please do not hesitate to contact us, and we will resolve the issue immediately.

Our experts determine the value of an object or lot based on a detailed study of its intrinsic value. Furthermore, a rigorous market analysis is performed, comparing recent sales prices—both nationally and internationally—of pieces with similar characteristics.

The invoice is sent to the email address provided during your registration. Please check your Spam folder. If the invoice is not there, please contact us by email at administracion@bogotaauctions.com or call us at +57 300 906 4533.

If Bogotá Auctions arranges the shipment, liability for damage is covered by the package insurance, provided that a declared insurance value has been specified. The package will be insured for the exact amount you requested to declare.

The Starting Price (or opening bid) is the minimum amount required to begin the auction for a specific lot. No bids below this value will be accepted.

We specialize in Modern and Contemporary Art, with a particular focus on Colombian and Latin American art. Our catalogue includes a wide variety of lots such as Books, Maps, Documents, Antique prints, Collectibles and design objects, as well as Prints and Multiples from various origins, with a special emphasis on those from Colombia and Latin America.

Charges will only apply if the lot required restoration or certification that was previously approved by the seller. These expenses, along with the commission agreed upon in the consignment agreement, will be deducted from the total amount to be received. Otherwise, there are no additional costs.

Once the auction has concluded, a 15-day post-sale period is established. If a lot remains unsold after these 15 days, we will notify you that it is ready for collection. Starting from the eleventh (11th) business day following that notification, Bogotá Auctions will apply a storage fee of $10,000 COP plus VAT per day.

• Individual Seller (Natural Person): No, a Tax ID is not required. Your ID card (Cédula) or passport number is sufficient.
• Corporate Seller (Legal Entity): If you require the invoicing and contract to be under a company's name, you must provide the following:
• Tax ID (NIT), VAT number, or the company’s commercial registration number.
• Certificate of Existence (Cámara de Comercio) or a legal document certifying your power of attorney to act on behalf of the company.

Click the "Login" button located in the top right corner of the website; then, enter your email followed by your password. Please remember that your password will remain the same for all future auctions.

When you consign your artwork with us, you have the backing of Colombia’s oldest auction house and the only one with specialized departments. Our approach is based on three strategic pillars:

• Massive digital reach: We promote your piece on more than three leading digital platforms, ensuring the visibility needed to achieve the best market price.

• Personalized service: We conduct comprehensive tracking for each piece, focusing on finding the ideal buyer for every item through a robust community of collectors, institutions, and new clients.

• Proven results: Thanks to this comprehensive strategy, we maintain an average sell-through rate of over 80%.

Certainly. We always organize a pre-auction viewing for all our sales so that interested parties may inspect the lots. Viewing dates and times are published on our website as well as in the corresponding auction catalogue.

To facilitate access to the fascinating world of collecting art, prints, multiples, books, maps, documents, and collectibles.

Yes. To request a transfer of ownership for the invoice, you must send your request to administracion@bogotaauctions.com, either by replying to the auction results email or by sending a new message. In your request, you must specify the new account holder's name and attach their ID document and Tax ID (RUT). If you require the invoice to be issued to a company, you must attach the company's Tax ID (RUT) and a Certificate of Existence and Legal Representation (Cámara de Comercio) issued within the last 3 months.

The initial delivery address will be the one you provided during your registration process. If you require the shipment to be sent to a different address, it is essential that you notify our logistics team when they contact you to confirm the delivery details.

This feature allows users to save a selection of lots for easy and regular reference. Additionally, you will receive specific alerts and notifications related to those items.

While a lot is located on-site at Bogotá Auctions' premises, it is insured for the amount of the reserve price or the starting price.

The "Maximum Bid" is the highest amount you are willing to pay for a lot in the auction. Our system will act on your behalf, automatically placing bids to maintain your lead up to your specified limit, and only when necessary to outbid other participants.

You have the option to collect your lots directly from our offices. Alternatively, if you prefer, we can provide guidance and advice so you may coordinate the shipment through the transport company of your choice.

In the login section, click on "Forgot your password?". You will receive an email with the steps to create a new one. Please remember that your password is unique and will be valid for all future auctions. If you are unable to reset your password through this method, please contact us for further assistance.

Absolutely. All our auctions are livestreamed, and the broadcast can be accessed directly from our website.

Yes, as long as you are registered and logged in to our website.

We offer the following options for your payments:

• Bank Transfer: You can make your payment via DAVIbank or Davivienda.
• Online Payments: Use the PSE, or Bre-B, @9006977913, for secure online transfers.
• Credit Card: This method can be used at our office or through a generated payment link. Please note that a 4%surcharge applies to cover bank processing fees.
• Cash: Cash payments are accepted up to a maximum of
  $1,000,000 COP, in accordance with current legal regulations.

Yes, shipments are insured for the declared value of your choice. If you choose not to insure the items, you assume full responsibility for the transit (at your own risk).

Yes, a fee is applied. We will provide you with this specific information when you request the valuation of your items.

The "Maximum Bid" represents the highest amount you are willing to pay for a specific lot in the auction. Our system is designed to act on your behalf, managing your bid automatically and progressively to secure the lot, without ever exceeding the maximum limit you have preset.

If another person will be collecting a lot on your behalf, you must inform us in advance. Please send an email to subastas@bogotaauctions.com, copying info@bogotaauctions.com, stating the name of the authorized person and attaching a copy of both your ID card and the ID card of the person performing the collection.

• Hybrid Model: In-person floor auctions, live online auctions, and private treaty sales.

• Specialization: Technical departments dedicated to each category.

• Premium Catalogues: Precise technical descriptions and international circulation.

• Trust: We are the benchmark for collectors in Colombia and abroad.

• Expert Guidance: Personalized and technical support throughout the entire process.

• Global Exposure: We maintain a presence on more than three major international platforms.

• Transparency: The only Latin American auction house providing public access to results since 2019, featuring a searchable database for starting bids and final hammer prices.

No. Collection of the lot is only possible once the check has cleared and the funds are credited to our account. The check must be made payable to BOGOTA AUCTIONS SAS.

No. To ensure transparency, efficiency, and order in our art auctions, Bogotá Auctions establishes predefined bid increments. These increments are specific to each auction. Bogotá Auctions reserves the right to modify bid increments at the auctioneer’s discretion, based on the dynamics of the auction and the level of interest shown in the lot.

The Consignor contractually agrees not to withdraw their lot until the conclusion of the auction. In the event of a breach of this commitment, Bogotá Auctions shall be entitled to demand from the Consignor a payment of 20% of the Reserve Price, plus any additional expenses incurred, as indemnification for damages. Until such amounts are paid to Bogotá Auctions, the auction house reserves the right to retain the lot and to initiate any legal actions it deems appropriate.

We provide several ways to access our auction catalogues:

1. Through our website:
   Registration: When registering, please make sure to check the "I want to receive the newsletter" box to receive all information regarding our auctions directly.
   Newsletter: You can also subscribe to our newsletter at the bottom of our homepage.
   Online Viewing: The catalogue is available for viewing via the Issuu platform directly on our website’s homepage.
2. Direct contact:
   Email us at: info@bogotaauctions.com
   Call us at: +57 301 2711444
   

• Phone: +57 301 2711448

• Email: info@bogotaauctions.com

• Physical Address: Calle 70 # 10a - 59, Quinta Camacho, Bogotá.

• Web: Via our online contact form. Click here

To check the status of your bids, access the "My Account" section and go to the "My Bids" dashboard. There, you will find a detailed history of the bids you have placed for each lot, including the current bid, your maximum bid, and the date and time of your last offer.

Important: * If the value in "My Maximum Bid" is displayed in green, it means you are currently the high bidder (leading the lot). If the value is displayed in red, it indicates that you have been outbid.

If you suspect unauthorized access to your account, please notify Bogotá Auctions immediately (via our Contact form or at info@bogotaauctions.com) and change your password. In the event of fraud, please report it to the police and send us a copy of the official report within seven (7) business days.

Please remember that you are responsible for managing your account and you should never share your login credentials with others.

Once a bid is placed, it cannot be canceled. If an error occurs while bidding, we ask that you contact us immediately at +57 301 2711448 or by sending an email to info@bogotaauctions.com.

There are two possible reasons: your offer may have been surpassed by a higher bid from another participant, or another bidder placed a written bid for the same amount before you did, which gives them priority in our system.

Yes, you can view the bid history for lots at auction; it is available in the specific tab for each lot, located just below the bidding box. Additionally, you can verify the starting price and the final hammer price for each lot on our website.

Please ensure that you are registered and logged into your account. If the issue persists, please contact us by calling +57 301 2711448 or by sending an email to info@bogotaauctions.com.

To confirm your bid, make sure to click the "PLACE BID" button after entering the amount. If you have already done so and the bid still does not appear, please verify that the proposed value meets the established bidding increments. Additionally, it is possible that your account has been blocked; in this case, please contact us at +57 301 2711448 or by email at info@bogotaauctions.com so we can review your status.

The bid that was registered first in the system will be considered the winning bid, giving priority based on the order of arrival (first-come, first-served).

Once the auction concludes, you will receive an email with a report of the lots awarded to you. Additionally, our team will call you the following day to confirm your winning lots. You may also log in with your username and password and go to My Account → My Winning Bids, where you can view your purchase history of items acquired at auction.

Once the auction has concluded, you will be notified in the following ways:

1. Email: You will receive an email with a report of the lots awarded to you.
2. Phone Call: Our team will contact you by telephone the following day to confirm your winning lots.
3. Web Portal: You can view your history of items acquired at auction by logging into My Account → My Winning Bids with your username and password.

No, the amount you bid is the "Hammer Price" (the final adjudication price). To this amount, a 20% Buyer's Premium must be added, plus VAT (19%) which is applied only to that premium.

The "Premium" (Buyer's Premium) is the commission charged to the buyer, calculated based on the lot's final hammer price. This amount is equivalent to 20% of the total adjudication value.